Frogfoot worst service ever - still unresolved

Frogfoot - worst service ever and our contract hasn't even started Two months in advance, I organized with Frogfoot to switch on my Fiber at my new premises. There was still an active line, so I needed to wait until today to switch it on. Today I was informed that I need to wait 4-6 weeks to get it sorted; I noted that there doesn't need to be any installation. All the equipment is there. The most frustrating part is that I can not speak to them directly I need to work through Webafrica. The worst service ever... Not sure what to do - they are untouchable because there are no other Fiber services providers in the area. I am sure I would get a friendly automated response after this - like all the correspondence up to this point. No human interaction...