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Shaheem E
1 reviews | Active since Jun 2018
05 Aug 2023, 14:21
Frogfoot worst customer experience
Afrihost thanks to your shoddy service and frogfoot lack of communication, I want to let u know I am starting to look for alternatives to fibre after 4 years... DO NOT CALL me check all my tickets 998267 and 99871 come with solutions and not soppy stories..."A frogfoot technician will call u tomorrow" we are past tomorrow's NOW come with a replacement mobile router for my downtime...Clearly my money 1k plus per month means nothing to Afrihost and Frogfoot... Sick of empty promises and re- explaining to your 4th and 5th support staff that can't help.. love to chat to someone that can actually make a difference
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Replies (2)
Frogfoot Fibre's replyOfficial
05 Aug 2023, 14:29Good day
Thank you for your inquiry.
Kindly note that we have escalated your inquiry.
We will investigate the matter and provide feedback to you soonest via our official company communication platforms as per our website.
Please take note that we will not reply on Hellopeter.
Kind Regards,
Frogfoot
Thank you for your inquiry.
Kindly note that we have escalated your inquiry.
We will investigate the matter and provide feedback to you soonest via our official company communication platforms as per our website.
Please take note that we will not reply on Hellopeter.
Kind Regards,
Frogfoot
Frogfoot Fibre's reply05 Aug 2023, 14:29
Official
Good day
Thank you for your inquiry.
Kindly note that we have escalated your inquiry.
We will investigate the matter and provide feedback to you soonest via our official company communication platforms as per our website.
Please take note that we will not reply on Hellopeter.
Kind Regards,
Frogfoot
Thank you for your inquiry.
Kindly note that we have escalated your inquiry.
We will investigate the matter and provide feedback to you soonest via our official company communication platforms as per our website.
Please take note that we will not reply on Hellopeter.
Kind Regards,
Frogfoot
SE
Shaheem E's updateReviewer Update
07 Aug 2023, 12:17Thanks to Brandon at your offices he called me Sunday morning. He then sent out the technicians Arthur and Matthew from Frogfoot and they could resolve my issue and get me back online that same morning.
I feel as if everything could have been handled better if:
1. I had gone to Frogfoot directly, as I felt that there was no urgency from Afrihost side.
2. A Frogfoot technical contact number after-hours on the ONT box and weekend support for people who depend on being online for their livelihood
Thanks again but please let me know where the bottleneck was.
I feel as if everything could have been handled better if:
1. I had gone to Frogfoot directly, as I felt that there was no urgency from Afrihost side.
2. A Frogfoot technical contact number after-hours on the ONT box and weekend support for people who depend on being online for their livelihood
Thanks again but please let me know where the bottleneck was.
SE
Shaheem E's update07 Aug 2023, 12:17
Reviewer Update
Thanks to Brandon at your offices he called me Sunday morning. He then sent out the technicians Arthur and Matthew from Frogfoot and they could resolve my issue and get me back online that same morning.
I feel as if everything could have been handled better if:
1. I had gone to Frogfoot directly, as I felt that there was no urgency from Afrihost side.
2. A Frogfoot technical contact number after-hours on the ONT box and weekend support for people who depend on being online for their livelihood
Thanks again but please let me know where the bottleneck was.
I feel as if everything could have been handled better if:
1. I had gone to Frogfoot directly, as I felt that there was no urgency from Afrihost side.
2. A Frogfoot technical contact number after-hours on the ONT box and weekend support for people who depend on being online for their livelihood
Thanks again but please let me know where the bottleneck was.