aA
arnovosloo A

1 reviews | Active since Jan 2017

02 Jan 2025, 01:51

Frogfoot, what a joke.

Seriously! You guys are even more useless than Telkom. This year, I have not had a steady internet connection. This has been going on for more than 24 hours and you are still investigating a HARDWARE ISSUE???

This outage started last year already, and it was only relayed to the customers 8 hours later. Customer service is non-existent. When this **** is working, its only 50% of the time. There are interruptions every second day. Such a shame that Frogfoot is the biggest provider in Port Elizabeth, because they are also the most useless.

Is someone going to reimburse me for all my mobile data that I need to buy and use to do my work, as my Fibre that I am paying R1000 a month for, just works when it wants to?

But wait, my rating will receive the classic response that they are "Looking into it, or investigating it". Which is probably going to take another month or two. Absolutely no standards here. ISP's needs to sue Frogfoot for all this downtime.

No maintenance are being done, just trying to fix issues when they arise. Much like the ANC.

0
Replies (1)
Frogfoot Fibre
Frogfoot Fibre's reply02 Jan 2025, 07:27
Official
Hi, Arno.  
Thank you for your inquiry. 
Kindly note that we have escalated your inquiry. 
We will investigate the matter and provide feedback to you soonest via our official company communication platforms as per our website. 
Please take note that we will not reply on Hellopeter. 
Kind Regards, 
Frogfoo