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wayne S

1 reviews | Active since Jun 2021

19 Nov 2021, 10:15

Frogfoot via Webafrica Bad service.

My Fibre line at home has been dead for the past week. Tried calling Frogfoot and waiting everyday 2 hours online to get to caller 1 and then phone drop or customer care that answers and put me on hold and drop the call. This is the worst fibre supplier ever. They don't get back to you, repair any lines and till now don't reply on emails or phone calls. This is through Webafrica so i would suggest avoid these services. This is brutal and painful the client service. Then i am not even starting with Webafrica and their service.

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Replies (1)
Frogfoot Fibre
Frogfoot Fibre's reply19 Nov 2021, 10:36
Official
Good day, Wayne.

Thank you for your enquiry.

Kindly note that we have escalated your enquiry.

We will investigate the matter and provide feedback to you soonest via our official company communication platforms as per our website.

Please take note that we will not reply on Hellopeter.

Kind Regards, 

Frogfoot