GR
Gavin R
1 reviews | Active since Sept 2017
12 Aug 2019, 07:34
Frogfoot very poor after sales service
Be careful people. I logged a complaint for no service on thursday afternoon only to be told they don't work on weekends (friday was a holiday) So.. no service for the whole weekend (4 days). How can such an important service provider not work on weekends.
Helpful (0)
Replies (2)0
Replies (2)
Frogfoot Fibre's replyOfficial
13 Aug 2019, 12:44Good day Gavin, we do have support teams in the office 24/7, though we do apologise for the inconveniences caused. Can you please inbox your details to us or alternatively, please call us on ***.
Frogfoot Fibre's reply13 Aug 2019, 12:44
Official
Good day Gavin, we do have support teams in the office 24/7, though we do apologise for the inconveniences caused. Can you please inbox your details to us or alternatively, please call us on ***.
GR
Gavin R's updateReviewer Update
15 Aug 2019, 11:37My details are *** my phone number is ***. The frogfoot fault ref. Is 380614. I don't see how, but who knows you can tell your techies to work last weekend?? Please contact me for address details. I would expect a rebate for the time lost.
My real concern is going forward what will we do in future when your fibres break ( you call centre "quoted").
My real concern is going forward what will we do in future when your fibres break ( you call centre "quoted").
GR
Gavin R's update15 Aug 2019, 11:37
Reviewer Update
My details are *** my phone number is ***. The frogfoot fault ref. Is 380614. I don't see how, but who knows you can tell your techies to work last weekend?? Please contact me for address details. I would expect a rebate for the time lost.
My real concern is going forward what will we do in future when your fibres break ( you call centre "quoted").
My real concern is going forward what will we do in future when your fibres break ( you call centre "quoted").