Frogfoot Under Constant and Frustrating Maintenance

When I first signed up all was great. And I recommended Frogfoot to all of my clients. But this year - ALWAYS MAINTENANCE!!!! AWAYS AN EXCUSE WHY IT ISN’T WORKING OR HIGH LATENCY OR UP AND DOWN SPEEDS. MAINTENANCE MAINTENANCE MAINTENANCE YET NEVER FIXED. I’d rather have a new line provider dig up my lawn and do the whole job from scratch again than have to deal with this constant maintenance nightmare. Beyond frustrating. Latest excuse? They’re cutting and joining cables to make the hand hole better - YOU CANNOT EVEN MAKE THIS STUFF UP!!!!!!! We were better off on copper to be quite frank. All of the advantages of fibre means squat, if the service provider is not up to scratch. I think I’d be quite accurate in assuming that Frogfoot’s race for every square inch of fibre line area has been their undoing and they’ve grown more than they’re able to maintain. Poor show. My whole infrastructure runs on fibre now and it’s a mess and constant frustration. I sincerely hope that this year of constant maintenance eventually results in the kind of service we are paying big bucks for…. But come end December, if this is still a mess I’m making a move to a company more capable of handling the load.