Frogfoot Terrible Customer Service - Complex still not connected

I am a trustee at Emerald Hill Complex which signed with Frogfoot for our fibre installation. We were told by Nevin Naicker from Blitz Fibre that our complex will go live on the 1st October 2021. So far we NO fibre but rather issued a new contract to sign as Frogfoot has ceded with Mitsol to provide fibre in New Germany. We have been dealing with Bianca Van Wyk from Frogfoot which has been no help at all. She has stated that time frames cannot be communicated as we need to sign our new contract first. Secondly, she cannot comment on the ISP list as we going to going through Mitsol and that we should deal directly with Mitsol once the contract has been signed. This is extremely frustrating all this information should be coming from Frogfoot since our contract is with YOU. We have 60 units in our complex, all very frustrated as some have them have planned for fibre being live on the 1st October. This customer service is absolutely ridiculous!!!