Frogfoot Technician Destroyed My Internet Connection

Frogfoot Technician Destroyed My Internet Connection - No Urgency, No Accountability, No Same-Day Fix

I am beyond frustrated with Frogfoot and their absolute disregard for the damage their technicians cause to paying customers.

Frogfoot sent a technician to carry out work in my complex another unit (Unit 17). As a direct result of that work, my internet connection was completely destroyed. This was not a pre-existing fault, this was not on my end — this was caused entirely by Frogfoot's technician messing up my line while working on the network.

This is not an isolated incident. Frogfoot has a well-documented pattern of disrupting other residents' connections when carrying out work in complexes. It is reckless, negligent, and shows a complete lack of care for the customers who depend on this infrastructure.

What is even more infuriating is Frogfoot's response to the damage THEY caused — they are only able to send a technician out TOMORROW. Let that sink in. Your technician breaks my connection today, and the best you can offer is a next-day visit? There is no urgency, no emergency response, no accountability whatsoever for the disruption your own team created.

I NEED TO WORK FROM HOME. My internet is not optional — it is how I earn my living. Every hour I am offline because of Frogfoot's incompetence is an hour I cannot work. I have been forced to use my own mobile data at my own expense just to get through the day, and Frogfoot has made no effort to acknowledge this or offer any form of compensation.

I am formally demanding: 1. A technician to be dispatched as an urgent priority — not a casual next-day appointment 2. Full reimbur*****t for mobile data costs incurred as a result of this outage 3. Compensation for the loss of service caused directly by Frogfoot's negligence 4. A formal explanation of the quality control measures in place to prevent technicians from disrupting existing connections during network work

Frogfoot — you are the infrastructure provider. When your technicians cause damage, it is YOUR responsibility to fix it urgently. Hiding behind a next-day appointment while customers sit without internet is not good enough.

If this is not resolved promptly and compensation is not offered, I will be escalating this to the relevant consumer protection authorities and encouraging others in my complex to do the same.