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olivia van der Haar

1 reviews | Active since May 2014

28 Nov 2023, 08:49

Frogfoot sucks

Upon checking my area coverage online, finally we can have fibre. Webafrica and Frogfoot transaction. Lady from frogfoot sent me the WhatsApp message with terms & conditions. They will cover 30 meters away & the rest will be covered by us. If paving needs to be lifted, we will cover the costs. The modem delivered after paying. All happy 😄 The men arrived but couldn't do the job. Civil must do it. According to this message we were getting a boundary box. BUT it's All lies. No box. The closest box is 50 meters away. NOW I'm trying to get my funds back from Webafrica Apparently I cancelled the order 🧐🧐🧐 It was cancelled for me by Frogfoot. I cannot explain that over and over and why should I ‼️ And now you are just 🤫 No installation, No refund 🤕 No star for this blatant **************

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Replies (1)
Frogfoot Fibre
Frogfoot Fibre's reply28 Nov 2023, 08:52
Official
Hi Olivia, 
Thank you for your inquiry.
Kindly note that we have escalated your inquiry.
We will investigate the matter and provide feedback to you soonest via our official company communication platforms as per our website.
Please take note that we will not reply on Hellopeter.
Kind Regards, 
Frogfoot