Frogfoot should get the boot

The residents in Fairview waited 6 years for Internet access that was not dependent on expensive 3G or 4G mobile data.

We thought our prayers had been answered when Frogfoot came knocking but what a sad day it has turned out to be.....

We had -dozens- of water and electrical outages as the Fibre installers damaged water pipes and electrical connections. I and many others waited in vain for our paved driveways to be restored to their original condition and eventually had to pay for a contractor to effect the repairs.

Covid-19 aside, the 'go-live' date slipped time and time again, until most people simply lost hope.

Then, when they -eventually- DID go live, everyone who depends on them for Internet access started experiencing inexplicable internet access outages (some for a few minutes, others for many hours) without any forewarning or explanation from the company.

How this company expects to stay afloat with such abysmal work ethics and even worse (sorry, non-existent) customer support is beyond me.

I am seriously contemplating starting a class-action lawsuit against them for breach of (every imaginable aspect of) contract if this untenable state of affairs continues for much longer.

I urge the management of this company to take a good, hard look at how they are treating their customers, and take drastic action to improve their service, customer support and reporting before they are consigned to the growing heap of once-promising South African dreams.