Frogfoot service sucks

I have had no internet since Tuesday 7th of December it's 11th of December an I still have no Internet connection. I've logged call, and been told reports and emails have been sent and still no response from frogfoot technicians this is beyond frustrating and it's costing me more money to use mobile data all the time, I just don't k ow why I'm paying for a service that does not care about there customers This is not the 1st time this has happened and I'm ready to change providers as I'm really beyond irritated Can frogfoot techs see this and please help me out