Frogfoot Service delivery non-existent

I placed my order on the 16th of February 2022 for the 25th of February as it states 7 days to sort. There is an existing active line as the green lights are on, on the Frogfoot black box. I was told on the 25th, someone will call me on the Saturday on the Monday from Frogfoot to come sort it…still waiting…

Today is the 3rd of March 2022 and I have emailed everyday and this is still not resolved. Is this when the little people do not matter anymore? It is the little people that makes up the numbers to make a company big, clearly service delivery is not on the Frogfoot agenda.