Frogfoot se voet

I had fibre installed at my complex in Port Elizabeth last week Wednesday. They installed faulty equipment and said that the fibre was dead in that area so I woukd have to wait for Frog foot to check it out. After 3 emails and and out 5 calls to Vox i still have no answers. This morning i called Vox again and was tokd i woukd be called back today with an update. Still nothing!!!!!