AG
Anton G
1 reviews | Active since Oct 2015
20 Feb 2026, 15:07
Frogfoot Poor Support
I have been without internet at my house for days now due to what we suspect is a faulty Frogfoot fibre line. i have asked Frogfoot on several occasions to send a tech guy to come and check but they don't even respond to my emails anymore. Good bye, Frogfoot!
Helpful (0)
Replies (3)0
Replies (3)
Frogfoot Fibre's replyOfficial
21 Feb 2026, 07:25Hi, Anton.
Thank you for your inquiry.
Kindly note that we have escalated your inquiry.
We will investigate the matter and provide feedback to you soonest via our official company communication platforms as per our website.
Please take note that we will not reply on Hellopeter.
Kind Regards,
Frogfoot
Thank you for your inquiry.
Kindly note that we have escalated your inquiry.
We will investigate the matter and provide feedback to you soonest via our official company communication platforms as per our website.
Please take note that we will not reply on Hellopeter.
Kind Regards,
Frogfoot
Frogfoot Fibre's reply21 Feb 2026, 07:25
Official
Hi, Anton.
Thank you for your inquiry.
Kindly note that we have escalated your inquiry.
We will investigate the matter and provide feedback to you soonest via our official company communication platforms as per our website.
Please take note that we will not reply on Hellopeter.
Kind Regards,
Frogfoot
Thank you for your inquiry.
Kindly note that we have escalated your inquiry.
We will investigate the matter and provide feedback to you soonest via our official company communication platforms as per our website.
Please take note that we will not reply on Hellopeter.
Kind Regards,
Frogfoot
AG
Anton G's updateReviewer Update
25 Feb 2026, 14:05After posting this review, I was contacted by Frogfoot to find out exactly what the problem was. The IT technician visited my house on a Sunday morning and tested everything thoroughly and determined that the Frogfoot fibre line was not broken but that there's no service from the ISP (thank you Axxess ).
I am quite satisfied with the service received from Frogfoot during the last few days. Just wish they didn't take so long to get the message to the technical dept.
I am quite satisfied with the service received from Frogfoot during the last few days. Just wish they didn't take so long to get the message to the technical dept.
AG
Anton G's update25 Feb 2026, 14:05
Reviewer Update
After posting this review, I was contacted by Frogfoot to find out exactly what the problem was. The IT technician visited my house on a Sunday morning and tested everything thoroughly and determined that the Frogfoot fibre line was not broken but that there's no service from the ISP (thank you Axxess ).
I am quite satisfied with the service received from Frogfoot during the last few days. Just wish they didn't take so long to get the message to the technical dept.
I am quite satisfied with the service received from Frogfoot during the last few days. Just wish they didn't take so long to get the message to the technical dept.
Frogfoot Fibre's replyOfficial
06 Mar 2026, 15:36Hi, Anton.
Thank you for taking the time to share this update.
We truly appreciate your feedback and are glad to hear that our technician was able to visit and thoroughly test the line to confirm that the Frogfoot fibre infrastructure is working as expected.
We’re pleased that you were satisfied with the support provided once the matter reached our technical team.
That said, we sincerely apologize for the delay in getting the issue to the correct department.
We understand how frustrating delays can be when you are without service, and your feedback helps us improve our internal processes so that situations like this can be handled more quickly in the future.
If there is anything further we can assist with, please don’t hesitate to let us know.
We’re always here to help.
Thank you for taking the time to share this update.
We truly appreciate your feedback and are glad to hear that our technician was able to visit and thoroughly test the line to confirm that the Frogfoot fibre infrastructure is working as expected.
We’re pleased that you were satisfied with the support provided once the matter reached our technical team.
That said, we sincerely apologize for the delay in getting the issue to the correct department.
We understand how frustrating delays can be when you are without service, and your feedback helps us improve our internal processes so that situations like this can be handled more quickly in the future.
If there is anything further we can assist with, please don’t hesitate to let us know.
We’re always here to help.
Frogfoot Fibre's reply06 Mar 2026, 15:36
Official
Hi, Anton.
Thank you for taking the time to share this update.
We truly appreciate your feedback and are glad to hear that our technician was able to visit and thoroughly test the line to confirm that the Frogfoot fibre infrastructure is working as expected.
We’re pleased that you were satisfied with the support provided once the matter reached our technical team.
That said, we sincerely apologize for the delay in getting the issue to the correct department.
We understand how frustrating delays can be when you are without service, and your feedback helps us improve our internal processes so that situations like this can be handled more quickly in the future.
If there is anything further we can assist with, please don’t hesitate to let us know.
We’re always here to help.
Thank you for taking the time to share this update.
We truly appreciate your feedback and are glad to hear that our technician was able to visit and thoroughly test the line to confirm that the Frogfoot fibre infrastructure is working as expected.
We’re pleased that you were satisfied with the support provided once the matter reached our technical team.
That said, we sincerely apologize for the delay in getting the issue to the correct department.
We understand how frustrating delays can be when you are without service, and your feedback helps us improve our internal processes so that situations like this can be handled more quickly in the future.
If there is anything further we can assist with, please don’t hesitate to let us know.
We’re always here to help.