NR
Noresh R
1 reviews | Active since Nov 2020
27 Feb 2023, 08:44
Frogfoot - poor service
From the 16 Feb 2023 - 27 Feb 2023 (2 weeks) and still no internet connection.
Frogfoot website has a contact number that has no interaction with someone you can speak to. It directs you to email for assistance. You can barely hear the recorded message when you call.
I do not recommend Frogfoot as one of the service providers. Reason being I still have no ticket number to my query and there is no human interaction to get some answers. The turnaround time to sorting connection is extremely poor.
Thank you
Noresh Ramdhani
Helpful (0)
Replies (2)0
Replies (2)
Frogfoot Fibre's replyOfficial
27 Feb 2023, 08:46Good day,
Thank you for your inquiry.
Kindly note that we have escalated your inquiry.
We will investigate the matter and provide feedback to you soonest via our official company communication platforms as per our website.
Please take note that we will not reply on Hellopeter.
Kind Regards,
Frogfoot
Thank you for your inquiry.
Kindly note that we have escalated your inquiry.
We will investigate the matter and provide feedback to you soonest via our official company communication platforms as per our website.
Please take note that we will not reply on Hellopeter.
Kind Regards,
Frogfoot
Frogfoot Fibre's reply27 Feb 2023, 08:46
Official
Good day,
Thank you for your inquiry.
Kindly note that we have escalated your inquiry.
We will investigate the matter and provide feedback to you soonest via our official company communication platforms as per our website.
Please take note that we will not reply on Hellopeter.
Kind Regards,
Frogfoot
Thank you for your inquiry.
Kindly note that we have escalated your inquiry.
We will investigate the matter and provide feedback to you soonest via our official company communication platforms as per our website.
Please take note that we will not reply on Hellopeter.
Kind Regards,
Frogfoot
NR
Noresh R's updateReviewer Update
27 Feb 2023, 09:07I received my 2nd call from Frogfoot this Monday.
I spoke to a Martina this time confirming once more, someone will contact me to make arrangements to come out at a convenient time. I was not given a ticket query number the first time and this time, this 2nd call from them, asked for a ticket number. If you ask a customer don’t ask then you get left behind.
They knew about me from Saturday and still I am getting the same calls that they will be contacting me.
I set aside Monday today, to get my internet fix, however still my internet issue is not resolved.
Noresh
I spoke to a Martina this time confirming once more, someone will contact me to make arrangements to come out at a convenient time. I was not given a ticket query number the first time and this time, this 2nd call from them, asked for a ticket number. If you ask a customer don’t ask then you get left behind.
They knew about me from Saturday and still I am getting the same calls that they will be contacting me.
I set aside Monday today, to get my internet fix, however still my internet issue is not resolved.
Noresh
NR
Noresh R's update27 Feb 2023, 09:07
Reviewer Update
I received my 2nd call from Frogfoot this Monday.
I spoke to a Martina this time confirming once more, someone will contact me to make arrangements to come out at a convenient time. I was not given a ticket query number the first time and this time, this 2nd call from them, asked for a ticket number. If you ask a customer don’t ask then you get left behind.
They knew about me from Saturday and still I am getting the same calls that they will be contacting me.
I set aside Monday today, to get my internet fix, however still my internet issue is not resolved.
Noresh
I spoke to a Martina this time confirming once more, someone will contact me to make arrangements to come out at a convenient time. I was not given a ticket query number the first time and this time, this 2nd call from them, asked for a ticket number. If you ask a customer don’t ask then you get left behind.
They knew about me from Saturday and still I am getting the same calls that they will be contacting me.
I set aside Monday today, to get my internet fix, however still my internet issue is not resolved.
Noresh