Frogfoot pavement damage left behind

Frogfoot installed cable in our area. They dug up pavements, laid cable and then left a mess. I emailed them to enquire about fixing my pavement and pipe they dug up - they responded saying it will be looked into. They then closed my call. I tried again - and its a pain that their AI system closed my call/email again automatically when i used the old reference saying it was closed already - very convenient !! I tried emailing again. This whole process has been months. I noticed someone taking a photo of the damage outside but when approached he said he was just taking it for someone else - not his responsibility nor did his team do the damage. But his visit must have come via Frogfoot! I am still struggling to get a human respondent that will read backdated call reference to see the story and how long its been!! Very painful. Frogfoot said i should contact the ISP - this showed they do not pay much attention to the actual report of the email. It IS Frogfoot's responsibility! Not sure of next step.... eish! Frustrations!