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Noresh R
1 reviews | Active since Nov 2020
25 Apr 2022, 09:19
Frogfoot pathetic service
I have been without the internet for 7 days now. When I call to complain about no connection, I am constantly told someone will be coming out to my place. Nobody seems to be interested.
When I called this Monday morning requested a senior managers email and contact number, the gentlemen Illaam absolutely refused to give me the email or contact number.
I do not suggest using FROGFOOT at all. When I have a problem when no connection, I have to sit at least 30 min explaining lights flashing on my fibre box. It becomes extremely frustrating.
This is my experience .
Helpful (0)
Replies (3)0
Replies (3)
Frogfoot Fibre's replyOfficial
25 Apr 2022, 09:45 Good day Noresh R ,
Thank you for your enquiry.
Kindly note that we have escalated your enquiry.
We will investigate the matter and provide feedback to you soonest via our official company communication platforms as per our website.
Please take note that we will not reply on HelloPeter.
Kind Regards,
Frogfoot
Frogfoot Fibre's reply25 Apr 2022, 09:45
Official
Good day Noresh R ,
Thank you for your enquiry.
Kindly note that we have escalated your enquiry.
We will investigate the matter and provide feedback to you soonest via our official company communication platforms as per our website.
Please take note that we will not reply on HelloPeter.
Kind Regards,
Frogfoot
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Noresh R's updateReviewer Update
25 Apr 2022, 10:43I am sad to say that I have spent my entire morning trying to get a hold of Frogfoot Management.
Their call centre did not have the expertise to resolve the problem and refused to give me any email or contact details of management. This frustrated me even more.
A manager did call me to assist. It is really sad that I have to go to this extent to google, use linkedin and so on to get some proper assistance from Frogfoot management.
Their call centre did not have the expertise to resolve the problem and refused to give me any email or contact details of management. This frustrated me even more.
A manager did call me to assist. It is really sad that I have to go to this extent to google, use linkedin and so on to get some proper assistance from Frogfoot management.
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Noresh R's update25 Apr 2022, 10:43
Reviewer Update
I am sad to say that I have spent my entire morning trying to get a hold of Frogfoot Management.
Their call centre did not have the expertise to resolve the problem and refused to give me any email or contact details of management. This frustrated me even more.
A manager did call me to assist. It is really sad that I have to go to this extent to google, use linkedin and so on to get some proper assistance from Frogfoot management.
Their call centre did not have the expertise to resolve the problem and refused to give me any email or contact details of management. This frustrated me even more.
A manager did call me to assist. It is really sad that I have to go to this extent to google, use linkedin and so on to get some proper assistance from Frogfoot management.
NR
Noresh R's updateReviewer Update
26 Apr 2022, 08:34It’s day 8 and still no network available.
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Noresh R's update26 Apr 2022, 08:34
Reviewer Update
It’s day 8 and still no network available.