HF
Hein F
1 reviews | Active since Mar 2009
29 Oct 2024, 09:51
Frogfoot packet loss not a concern
FrogFoot is the fibre provider in our area. I have logged a ticket with my ISP Mind the speed for packet loss on the line. The keep on requesting reports from PATHPING.EXE -p 300 -q 250 1.1.1.1 which I provide when I can with simple there is no fault on the line. We cannot have proper teams meeting and when calling clients the line breaks up. The same story when you stream movies on Netflix.
This has been going on now for more than a week without a solution, really Frogfoot and Mind the speed!!
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Replies (2)
Frogfoot Fibre's replyOfficial
29 Oct 2024, 10:07Hi, Hein.
Thank you for your inquiry.
Kindly note that we have escalated your inquiry.
We will investigate the matter and provide feedback to you soonest via our official company communication platforms as per our website.
Please take note that we will not reply on Hellopeter.
Kind Regards,
Frogfoot
Thank you for your inquiry.
Kindly note that we have escalated your inquiry.
We will investigate the matter and provide feedback to you soonest via our official company communication platforms as per our website.
Please take note that we will not reply on Hellopeter.
Kind Regards,
Frogfoot
Frogfoot Fibre's reply29 Oct 2024, 10:07
Official
Hi, Hein.
Thank you for your inquiry.
Kindly note that we have escalated your inquiry.
We will investigate the matter and provide feedback to you soonest via our official company communication platforms as per our website.
Please take note that we will not reply on Hellopeter.
Kind Regards,
Frogfoot
Thank you for your inquiry.
Kindly note that we have escalated your inquiry.
We will investigate the matter and provide feedback to you soonest via our official company communication platforms as per our website.
Please take note that we will not reply on Hellopeter.
Kind Regards,
Frogfoot
HF
Hein F's updateReviewer Update
15 Nov 2024, 10:47To date Frog Foot is blaming MTS and I am still struggling to get the pack loss resolved. MTS has proven to Frog Foot that there is a problem and yet they don't want to fix it! I did numerous path ping testing, restarting of equipment etc. as requested and still no resolution. I requested that a Frog Foot engineer to be sent out to fix the fibre line. I am still waiting. There is more excuses than fixing the problem. Not sure what is going on here, I never had issues till now?
HF
Hein F's update15 Nov 2024, 10:47
Reviewer Update
To date Frog Foot is blaming MTS and I am still struggling to get the pack loss resolved. MTS has proven to Frog Foot that there is a problem and yet they don't want to fix it! I did numerous path ping testing, restarting of equipment etc. as requested and still no resolution. I requested that a Frog Foot engineer to be sent out to fix the fibre line. I am still waiting. There is more excuses than fixing the problem. Not sure what is going on here, I never had issues till now?