Frogfoot NOT your Fibre Provider of choice during COVID-19 Lockdown

rogfoot Fibre are not willing to accommodate households being allowed to relocate during COVID-19 lockdown by escalating the process of transferring fibre from one address to another.

On Thursday evening 7th May 2020, the government announced that those who were meant to move to another home address during lockdown are now able to, but only for a period of 30 days. In my situation, I’ve been given 1 week to move to my new address due to others wanting to move in my current address.

I contacted Cool Ideas, the ISP we use with all this info. I mentioned that I not only have leases proving my situations, but that I also have a permit from SAPS for the date of relocation. Their response was that I need to provide 1 month's notice due to Frogfoot's T&Cs and that Frogfoot will not allow these conditions to be negotiated.

When I contacted Frogfoot querying this, their only response was to for me to contact my ISP and have them contact Frogfoot. Well, I did, and guess what: Same story....provide 1 calendar month's notice.

During these trying times, I cannot believe that this is how businesses choose to operate. One would think that companies would show that they are understandable and will assist with scenarios where I, the consumer, have very little choice in the matter.