Frogfoot not supporting customers

Frogfoot installed fibre in our area about 9 months ago. Due to lock down and Telkom deciding to cancel all ASDL lines, I decided to apply for Fibre from the end of August.

The installation of the modem went smoothly and the service from Moffet and his team was exceptional, but that is where it ended.

There is a problem with the fibre signal and Moffat reported it on Thursday 20/8/2020 to Frogfoot technicians. The technicians did not come out to investigate on Thursday, nor on Friday and neither on Saturday. (oh - they don't work on weekends). I called their Cape Town HO and was told that I had to log a call with my service provider (MWEB). According to MWEB - they do not log these faults and I have to contact Frogfoot as it is an installation issue...

Man alive - If frogfoot did not do the installation, I would have stayed with Telkom or another installer..