Frogfoot not doing their job

On the 7th October I informed mweb that my wifi is not working and they informed me that they will send out Frogfoot to assess what's happening. Later I found out that my dog bit the cable broken hence no internet access. I received an sms that on Monday 12th Frogfoot will come and assess - they never pitched. I've been calling and emailing both mweb and frogfoot. Mweb says they have escalated the matter. Frogfoot is not contacting me at all. I'm frustrated and angry because it's over a week that I've logged my issue and frogfoot is not helping me. I'm working from home and my productivity is being affected.