Frogfoot negligence

This Wi-Fi is soo not good for people they’re basically ****mers , I paid all my months very well my account is soo clear and I’m not owing anything but I woke up with a fibre that’s not working been making calls got forwarded to a lot of people whom don’t know what’s wrong but my account is so fine next thing my emails says it’s been terminated how and why is it terminated cause I never wanted it to be cancelled , suddenly I’m told to do a new contract for what? and why ?what happened to my old one and why am I moving to a new contract whereas I’m still on a contract mind you the same contract that I’ve been paying so well with no complications it’s suddenly terminated and I’m getting emails to move to another contract meaning this fibre won’t be a pay as an when cause now they’re terminating contracts without my acknowledgment why did I pay if it’ll be terminated who did they tell about contract termination who asked for contract termination? When I ask for activation they’re talking about 2/3 weeks so my work is supposed to stop due to their negligence?they don’t even care to explain , they don’t even answer calls ! This network should be banned!