Frogfoot more DOWN than UP!

Item: Frogfoot Fibre
Rating: 1
Author: Deon S

Frogfoot is running the fiber in my complex for all ISP's and they are more down than up. They give the feedback that there was a fiber break. I just don't understand how the fiber would break for 2 days in a row at exactly 10:00AM. The previous week also a Monday and Tuesday it went down 10:00AM. Then down for at least 10 hours. When I asked if I could pay a percentage for the month that I was down I was told that they have no SLA with customers. If Im down for a week that my problem.

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Replies (2)

Frogfoot Fibre's replyOfficial

18 Apr 2023, 16:59

Good day,
Thank you for your inquiry.
Kindly note that we have escalated your inquiry.
We will investigate the matter and provide feedback to you soonest via our official company communication platforms as per our website.
Please take note that we will not reply on Hellopeter.
Kind Regards,
Frogfoot

Frogfoot Fibre's reply18 Apr 2023, 16:59

Official

Deon S's updateReviewer Update

22 Apr 2023, 08:06

Hi, and it was on for a day and off again. This is the 4th time in one week. Really unacceptable.

Deon S's update22 Apr 2023, 08:06

Reviewer Update

Hi, and it was on for a day and off again. This is the 4th time in one week. Really unacceptable.