FROGFOOT - LACK OF COMMUNICATION

I app**** through Vodacom in June 2023 for fibre. The initial team came out and said there are no infrastructure in the area and they must extent the reticulation. Months went past and nothing happened on site. I phoned multiple times and finally they send someone else to my house who showed me that there is infrastructure that is running right past my house. He confirmed that they are still waiting for wayleaves before they can start any work. I would like to know how long does it take to apply for wayleaves because even a driver from Frogfoot can take a as-built infrastructure sketch to the couple of municipal divisions and can get it stamped within a day or even worst case within a week. I need some explanation then I will have more understanding.