DM
David M

1 reviews | Active since Jul 2011

13 Mar 2025, 08:33

Frogfoot - Just Connect - I think not

Frogfoot - it is time to live up to your byline - Just Connect! I have been a Vox customer for more than 10 years (my fault - maybe should have moved on a long time ago), and a Frogfoot customer for about 8 years. Their service here in the Western Cape really is terrible, not a week goes by without some sort of disruption to my internet service, and it seems to be related to the fibre provider Frogfoot. If your infrastructure provider can't maintain the equipment they sold you, time to get a different supplier. The faults all seem to relate to either faulty equipment or firmware that doesn't work properly. I work in the IT industry and how customers put pressure on suppliers when their equipment doesn't work, so come on Frogfoot I think it is time to start applying pressure to your incumbent supplier to fix their kit or you need to find an alternate supplier.

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Replies (2)
Frogfoot Fibre
Frogfoot Fibre's reply13 Mar 2025, 08:47
Official
Hi David.
Thank you for your inquiry.
Kindly note that we have escalated your inquiry.
We will investigate the matter and provide feedback to you soonest via our official company communication platforms as per our website.
Please take note that we will not reply on Hellopeter.
Kind Regards, 
Frogfoot 
DM
David M's update13 Mar 2025, 08:54
Reviewer Update
Thank you for reaching out to me, it is appreciated. I did receive a phone call from Frogfoot.