AM
Alpheus M
1 reviews | Active since Jan 2017
27 Oct 2025, 16:36
Frogfoot is useless and Pathetic
I have been struggling just to have my line activated or have a technician sent to my house to sort out the installation, they keep asking me one and the same stupid question about an FSAN number which i already told them there is no box with that number, aome consultants even lie about calling me even though they didn't. If only we had a choice of FNO's i wouldn't be in this stressful situation.
Helpful (0)
Replies (2)0
Replies (2)
Frogfoot Fibre's replyOfficial
27 Oct 2025, 17:28Hi Alpheus,
Thank you for taking our call.
Please rest assured that we truly want to get your installation completed as soon as possible.
We’ve noted that there’s no FSAN number visible at your premises, and we’ve requested that our team review your case urgently to ensure a technician is assigned to assist you on-site.
Thank you for your patience — we’ll keep you updated every step of the way until this is resolved.
Thank you for taking our call.
Please rest assured that we truly want to get your installation completed as soon as possible.
We’ve noted that there’s no FSAN number visible at your premises, and we’ve requested that our team review your case urgently to ensure a technician is assigned to assist you on-site.
Thank you for your patience — we’ll keep you updated every step of the way until this is resolved.
Frogfoot Fibre's reply27 Oct 2025, 17:28
Official
Hi Alpheus,
Thank you for taking our call.
Please rest assured that we truly want to get your installation completed as soon as possible.
We’ve noted that there’s no FSAN number visible at your premises, and we’ve requested that our team review your case urgently to ensure a technician is assigned to assist you on-site.
Thank you for your patience — we’ll keep you updated every step of the way until this is resolved.
Thank you for taking our call.
Please rest assured that we truly want to get your installation completed as soon as possible.
We’ve noted that there’s no FSAN number visible at your premises, and we’ve requested that our team review your case urgently to ensure a technician is assigned to assist you on-site.
Thank you for your patience — we’ll keep you updated every step of the way until this is resolved.
AM
Alpheus M's updateReviewer Update
29 Oct 2025, 10:37I have never suffered like this in my entire life at the hands of a service provider which lacks competence like Frogfoot, i was told lies that my line was activated only to find out they did shortcuts just to get rid of me, i'm now defeated and don't know where i will get helped. All that they know is to escalate and nothing happens after that.
AM
Alpheus M's update29 Oct 2025, 10:37
Reviewer Update
I have never suffered like this in my entire life at the hands of a service provider which lacks competence like Frogfoot, i was told lies that my line was activated only to find out they did shortcuts just to get rid of me, i'm now defeated and don't know where i will get helped. All that they know is to escalate and nothing happens after that.