JL
Jeanine L
1 reviews | Active since Feb 2013
29 Nov 2022, 15:09
Frogfoot is USELESS
After having taken up an offer through Telkom ISP with Frogfoot I have had nothing but issues from day 1. Telkom will escalte that your service connection is down, no reply, no resoloution, not even a reply to let you know it is being looked at. Dont even bother wasting your own time attempting to escalate it yourself on behalf of Telkom - again, not reply, just an automated message. Do yourself a favour - go with any other provider and save yourself the time, cellphone and data charges and frustration.
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Replies (2)
Frogfoot Fibre's replyOfficial
29 Nov 2022, 15:39Good day, Jeanine
Thank you for your review.
Kindly note that the details of your complaint has been sent to the Customer Service team who will contact you shortly to assist.
Kind Regards,
Frogfoot
Thank you for your review.
Kindly note that the details of your complaint has been sent to the Customer Service team who will contact you shortly to assist.
Kind Regards,
Frogfoot
Frogfoot Fibre's reply29 Nov 2022, 15:39
Official
Good day, Jeanine
Thank you for your review.
Kindly note that the details of your complaint has been sent to the Customer Service team who will contact you shortly to assist.
Kind Regards,
Frogfoot
Thank you for your review.
Kindly note that the details of your complaint has been sent to the Customer Service team who will contact you shortly to assist.
Kind Regards,
Frogfoot
JL
Jeanine L's updateReviewer Update
03 Dec 2022, 13:24What a joke! My fibre connection was restored for 2 days, power went off thanks to Eskom, and guess what, power comes back on and then the ONT will not connect and Im left with no connection! I've now been sitting with no connection for 4 days, Ive logged faults each day with Telkom who have escalated this to you - and not even a reply from Frogfoot. Ive spent more in data charges in the past 3 days than what your ****ty connection costs a month!
JL
Jeanine L's update03 Dec 2022, 13:24
Reviewer Update
What a joke! My fibre connection was restored for 2 days, power went off thanks to Eskom, and guess what, power comes back on and then the ONT will not connect and Im left with no connection! I've now been sitting with no connection for 4 days, Ive logged faults each day with Telkom who have escalated this to you - and not even a reply from Frogfoot. Ive spent more in data charges in the past 3 days than what your ****ty connection costs a month!