JN
Juliet N

1 reviews | Active since Apr 2017

03 Jun 2021, 12:50

Frogfoot is UNREACHABLE, NEVER RESPONDS and EXTREMELY UNRELIABLE.

I am starting to think that Frogfoot might not even be an internet provider, I have been without internet for more than 56 hours. Logged a provision request more than 52 hours ago with zero response - FF #997260 at 07:26am on 01/06/2021. I contacted Afrihost yesterday at 9am, 02/06/2021, I was told that a Frogfoot consultant will contact me within the next hour, I provided an alternative number should I not be able to take the call - received no call from any Frogfoot person. Today, 03/06/2021, I call the Frogfoot contact number provided to me by an Afrihost consultant. I held on for 15 minutes, just to be in the first position and the call to end, then I call again, hold on for another 14 minutes and again, the call cuts. This is the worst service I have ever had in my life. These people are simply unreachable and useless. I have sent emails. I have tried Twitter. Nothing. Imagine paying for a service that you are not even receiving, that is literal *****. I would 100% not recommend this provider, rather pay extra for a more trustworthy provider. In May, there were 4 days that I had spent without internet, as well. During this pandemic, I work from home most of the time, now I have to pay for internet I do not have and then still buy data to have internet. ****ing insane.

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