FrogFoot is Unprofessional and full of Excuses

I app**** for Fibre from Vox and I was informed that there will be a technician coming to help me out with the installation. he arrived and then was like oh snap there is no fibre box in your unit. The appointment was rescheduled to do a full installation where all will be done on the Monday Afternoon the 4th of May, I waited for the guys to arrive and they came to ask where is the box I saw to them you should know, I went to my neighbours house to ask how there's was done the guys looked at how it was done and then made some calls and send photos to there boss and still I sit with no fibre as they said we need to go we have been told to leave even though there is no install done like really???

I whatsapp messaged Frank there boss and said when is this going to be resolved and he turns around to tell me why was I not at home for the black box install and all when they sent out the mail. I have proof that I was at home the whole week and saw the guys pulling cables in the roof and nobody came to knock on my door to say we need to install a box for your unit.

I was told that I need to wait for the body corporate and marite properties to reply then they can get in the roof again and pull cables to help me but can't say when this will happen.

This is not how you treat a client and have no answers for them.

solutions company Vox or frogfoot?

this Is not professionalism at all even in lockdown people need internet to work and so forth but the isp supplier can't help just make exuses and make the client look like a fool.