Frogfoot is the WORST provider on the market

(FROM FROGFOOT) Hi, Pieter. How can we assist you? Frogfoot phoned as back. They promised that BlitzFibre will install this Saturday (within 3 days) after we said that frogfoot can remove all cables from our complex only to get an email now saying it will only be NEXT saturday. Not happy at all

Thank you for the information provided. We have asked that the Customer Service team investigate and assist further

( FROM ME ) Hi there. Thank you for assisting - an installation technition phoned this morning. They said they can’t do the installation due to the fact that it is showing “cancelled” at webafrica. Few months back we did cancel the 1 order as they were waiting for approcal from the building complex board. After everything was in place we placed a new order - the one showing pending the past few months. I logged into my webafrica and it is indeed only showing the 1 PENDING order. The cancelled one is not even showing. What should I do? Must I contact webafrica? Please see screenshots attached of webafrica pending order. we are getting a little bit impatient now.

(FROM FROGFOOT) Hi, Pieter. Thank you for you the feedback. The order status on your ISP side may show pending, however, on our side the only order we have has been cancelled. Therefore, please contact the ISP. Once they have placed the order they will be provided with a reference you can provide us to escalate further.

(FROM FROGFOOT) Dear Nico Fourie, This is to confirm your appointment with contractor Anker Swarts from BLITZ FIBRE PTY LTD George, who will be conducting work for your fibre install on Sat, 13 Nov 2021, 13:30 at the following address: Unit 9 Die Gewels , 25 York Street, Dormehls Drift, South Cape DC

We have attached a recent picture of Anker Swarts, the BLITZ FIBRE PTY LTD George contractor and a calendar reminder for your convenience. Please call our appointed contractor, BLITZ FIBRE PTY LTD George on *** should you have any queries, reference no: FRG***-T1. Kindly Note: The installation fee charged by the Internet Service Provider covers the first 30 meters of trench, duct and fibre. Therefore, should you require the location of the Fibre Termination Box (FTB) further than the 30 meter mark, the Frogfoot appointed contractor will assist at a fee of anything from R50 per additional meter (VAT excluded). The additional cost will be calculated and approved between the home owner and contractor. Payment for these additional meters will be charged 50% upfront and 50% once the job has been completed.

COVID-19 Precautions

Following the continued spread and increase of infected persons with COVID-19 both globally and nationally, Frogfoot will be taking all precautions to ensure that customers and contractors are protected and safe during home installations.

Frogfoot will remain fully operational at this time and we will be actively monitoring all procedures and policies taking place daily.

Home drop installers:

1. Frogfoot is in the process of equipping all contractors and staff with gloves, hand sanitiser and masks. 2. We do note that the practical use of some of these preventative measures can be limited due to the nature of work. 3. Frogfoot is working towards enforcing thermal testing on site to test incoming workers daily. If you have any queries or concerns regarding your installation, please contact your Internet Service Provider.

We thank you for your patience during this time and we will continue to keep all customers updated should anything change.

Kind Regards, Frogfoot Networks

(FROM ME) Here is an email / order reference number from Webafrica for the new (2nd order) that was placed on September the 17th. Does this reference number help at all? See screenshot. I will try to contact webafrica as well

(FROM ME) I just spoke to webafrica Like we said last time. We NEVER received calls from frogfoot or the installation guys (no missed calls) And THATS the reason why websfrica cancelled the order. Because FROGFOOT said in the note portal that you coudnt get hold of us which is NOT true If frogfoot doesnt come and do the installation today or by tomorrow, frogfoot can come and remove ALL the cables already installed at the Complex building immediately and if you dont WE will remove it ourselds. We had ENOUGH now You know what….we have done nothing wrong. This is bad service at its best. Phone us NOW. *** or ***. If you dont contact us today and installation commence today or tomorrow, we as the care taker and chairman of the board will cut the fibre cables already installed at the complex. We were nice and try to sort it but clearly its not working And you can call webafrica and sort out or get info from them whatever you need to do the installation as YOU were the ones who cancelled the order in their portal If we dont get a call from frogfoot we will call the fibre fables this afternoon and forward you the pictures of the cut wires

Thank you for the feedback, Pieter. The Customer Service team will contact you to assist further

They have 3 hours to do so or we will cut the fibre lines