Frogfoot horrible service. Not worth a star

Item: Frogfoot Fibre
Rating: 1
Author: Mohlalamobe K

Frogfoot white river/vox telecom White River poor service I app**** for Fibre and they took two weeks to install. Then 23rd Feb they said they activated the service. I was told I'll get an email for a password I got a password the following day but each time I apply the password is incorrect. They have a 24 hour service I spent the whole day on Sunday 25th sending emails calling and sending whatsapp till today 7 days later I still have not been able to get a password. They sent another password and I was promised calls and a technician to look at my problem and I. Still without a password and no Fibre. To my surprise I got an invoice today to pay for a service I did not use. They are also billing me for the new month. I spoke to Etiene and I have not been helped I asked numerous times for a person I can escalate the issue till now I don't have a number of his manager or the owner. This service is shocking and appealing and why they want me to pay for a service I have not used. I did not choose to not use the service but their incompetence and empty promises led me to this. I also asked for a cancelation and Etienne told me I will have to pay for a cancelation fee. Why am I paying for their incompetence and unkempt promises

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Replies (2)

Frogfoot Fibre's replyOfficial

29 Feb 2024, 19:34

Hi, Mohlalamobe.
Thank you for your inquiry.
Kindly note that we have escalated your inquiry.
We will investigate the matter and provide feedback to you soonest via our official company communication platforms as per our website.
Please take note that we will not reply on Hellopeter.
Kind Regards,
Frogfoot

Frogfoot Fibre's reply29 Feb 2024, 19:34

Official

Mohlalamobe K's updateReviewer Update

01 Mar 2024, 14:41

I called twice today and I don't know if it's the culture in this company or they just don't care. So after my review I got a call from a lady by the name of Pheladi last night. She said they will send a password. I received the password and I rep**** that it is not working. I received no further communication from them. I decided to give them some time and called at 13:40 to find out what the problem is. The lady **** and said they updated and said the last call made to me was around 8 in the evening yesterday. I told her it's not true I can even send her my call log coz the last call was 19:26. She then said they are escalating to vox and I told her I already called vox before I made the call and they told me that they are waiting for frogfoot. I asked to speak to amanager and the 1st lady made me hold for 27 minutes only to then tell me that her manager says that she will call me. I said I don't mind holding ill wait for her to finish. My call was then left unattended for another 16 minutes. I called again I got a guy called Joseph makume and when I asked to speak to his manager he told me the only way is to leave my details so that he can call me back. I said I don't mind holding n he said there is no other way I asked for a direct line or an email or cell number. Nothing.

I think this company need to be investigated if it's not a ****. How are you not able to escalate issues?

Mohlalamobe K's update01 Mar 2024, 14:41

Reviewer Update