Frogfoot has no right to charge money for their service

EVERY. SINGLE. MONTH. we have an outage, ranging from a few hours to a few days here in the East Rand. How can any person justify that kind of up-time as acceptable? Besides us at home, I as an IT service provider, all our clients have nearly weekly issues with their connectivity at this point, and I've gotten to the point where I ALWAYS tell everyone to stay far away from this sad excuse for a service provider. I see all ISPs on Hollopeter get low ratings, which, I guess, seems to be a South-African standard, but Frogfoot's management should be absolutely ashamed of their absolutely embarrassing infrastructure. Shane Chorley, I sincerely hope you improve things...