KH
Kerry-Lee Hall

1 reviews | Active since Mar 2018

12 Apr 2023, 19:36

Frogfoot frustration

I posted a complaint on their website on 8 April, which I received a response saying they can only assist on 11 April. Since the 11th I have sent further 2 requests for feedback and received nothing. I cancelled my previous fibre with vox and joined mweb. However this process started on 20 March and is still ongoing, Vox has cancelled and released my line however when querying with mweb they say its frog foot, query with frog foot they say its vox my previous isp who hasnt released the line. Then I phone vox they confirm release actioned a week ago when they providede with release code to give mweb. So I still have no wifi and mweb is blaming frogfoot and frogfoot is blaming vox and vox is the only one that can prove confirmation of release etc!!!! WHAT MORE DO I HAVE TO DO????

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Replies (1)
Frogfoot Fibre
Frogfoot Fibre's reply12 Apr 2023, 20:04
Official
 
Good day, 
Thank you for your inquiry.
Kindly note that we have escalated your inquiry.
We will investigate the matter and provide feedback to you soonest via our official company communication platforms as per our website.
Please take note that we will not reply on Hellopeter.
Kind Regards, 
Frogfoot