Frogfoot frustration

I have been without WiFi since Sunday 13 June. The fault was logged on Monday and to date (Friday 18 June), I have heard absolutely nothing from Frogfoot. I work from home in the evenings, and this has now cost me 4 nights of income. I find it extremely annoying that when I need the service that I pay for, they can't even respond to an email!! I'd like to say disgusting service - but there isn't even that!!