Frogfoot Froggin Bad servcie

Again Frogging bad service. Our Fibre has been down since 22:00 on the 9th of November. Although Amobia which is our internet service provider has been awesome in trying to sort out the issue, sadly the issue is on Frogfoot's side and as seen on fb from other people also struggling and by myself or Amobia not getting any joy from trying to contact Frogfoot to fix the issue which is not good at all. My daughter is in an online school and busy with exams this is the second morning we had to make alternate arrangements in order for her to write her exams. Only answer I get from Frogfoot is that they will escalate the queryto the technical department and give feedback. But feedback never comes. FROGGIN BAD SERVICE!!!!!!!