SB
Sanjay B

1 reviews | Active since Oct 2021

06 Nov 2021, 14:51

FrogFoot Fribre nstallation

WEBAFRICA / Frogfoot / Blitz Fibre (KZN) This is absolutely unacceptable.

I wonder what the reason is for the arbitrary change - I hope I have not been profiled by your own contractors and made me wait as there is a cellphone to make a call.

Secondly I am a professional and time for me is money by the hour. I am a Professor and a law professional and this means the appointment that you rescheduled without my mutual consent is wasted costs for me and will become redeemable.

A canceled appointment without confirming by me is wasted billable hours.

I expect you to respond to this message and reschedule within 48 hours with a secured appointment for installation not beyond Tuesday, 9 November 2021.

I will be making a application for disclosure of installations schedule by you and your contractors to confirm whether profiling is not the reason for your unprofessional arbitrary reason as a rescheduled appointment by yourself without mutual consent is not acceptable.

Finally the cellphone number for the Fibre contractor supp**** by Frogfoot does not exist - please dial redial carefully

I am already disappointed and will be also concomitantly be addressing this with hello peter.

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Replies (1)
Frogfoot Fibre
Frogfoot Fibre's reply06 Nov 2021, 15:20
Official
Good day Sanjay B, 
 
Thank you for your enquiry.
 
Kindly note that we have escalated your enquiry.
 
We will investigate the matter and provide feedback to you soonest via our official company communication platforms as per our website.
 
Please take note that we will not reply on HelloPeter.
 
Kind Regards, 
 Frogfoot