Frogfoot flatfoot and FUBR

Mid-December outage for 3 days. FFoot continually pointed back to my ISP and router, but could not argue in the face of direct LAN connection between PC and FFoot fibre box. The same is happening again now. No internet since yesterday midday. Reported 3 times to FFoot, each time with a promise to escalate to "Technical". No response from "Technical" - neither as promised nor at all. My ISP contacted me earlier this afternoon to advise that FFoot reported the issue resolved. BS - PC remains connected direct to FFoot fibre box, and still no service. If you have a choice of fibre providers, avoid FFoot like the plague. Unfortunately FFoot have a monopoly in my area, so I am stuck with them. I challenge somebody from FFoot management to contact me directly, not fob me off with some BOT reply to this complaint.