Frogfoot Fibre & Vodacom

Three months ago we app**** for Vodacom Fibre. After a full month of struggling, we mutually agreed that they cannot deliver as promised because their service provider Frogfoot did not do what had to be done. I was then assured that I would not be billed for installation because they did not deliver the same. Two months later I get a statement on the Vodacom App indicating an installation fee of R1700.00 I immediately contacted Vodacom Ftth to ask what the invoice is for. I have been struggling for three weeks now to get the matter resolved and every time I get told that they are working on it. They have since deducted the money from my account. I literally phone and email every day and no one is helping me. It is pathetic that they can do this to a person and have no remorse or respect to follow up and fix their mistakes. If I knew this is the way they handle their customers, I would never have upgraded our other contacts with them. We have been loyal Vodacom 4U customers for the last 13 years and this is how they treat us. There is no loyalty from their side.