MF
Mavric F

1 reviews | Active since Apr 2023

05 May 2025, 11:50

Frogfoot Fibre - service.

Recently I've relocated and I've had trouble getting internet connected. I've troubleshooted with representatives remotely for 5 days. Hours on end over the phone with them and I've requested a technician assist in person and a manager call me. For 5 days I've had no contact from a manager and or a technician. I have done everything possible with my ISP and Frogfoot to get this resolved from my end, yet still no service. They keep saying everything is working on their end. Happy to take my money and say it's working even with evidence that it quite clearly is not.

Very inefficient service when it comes to assistance.

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Replies (1)
Frogfoot Fibre
Frogfoot Fibre's reply05 May 2025, 11:56
Official
Hi Mavric. 
Thank you for your inquiry.
Kindly note that we have escalated your inquiry.
We will investigate the matter and provide feedback to you soonest via our official company communication platforms as per our website.
Please take note that we will not reply on Hellopeter.
Kind Regards, 
Frogfoot