DK
Daniël Kriel
1 reviews | Active since Oct 2021
05 Mar 2026, 13:37
Frogfoot fibre: non existent client service
As a business reliant on uninterrupted internet, it hits us hard if the service is down. In our case since Monday. We have now made more than 8 calls to a highly inefficient call centre, with a waiting time of at least 20 minutes, if you have not been disconnected. Promises of escalating complaints are made, and that a technician will be in contact to arrage for a site visit in order to address the issue. No understanding of the implications for our business and no urgency to fix the issue! Yet they claim to be SA’s leading vibre provider?! Never with this disregard for clients.
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Replies (5)0
Replies (5)
Frogfoot Fibre's replyOfficial
05 Mar 2026, 13:53Hi, Daniël.
Our apologies for the inconvenience caused.
We will be in contact shortly to assist further.
Thank you.
Our apologies for the inconvenience caused.
We will be in contact shortly to assist further.
Thank you.
Frogfoot Fibre's reply05 Mar 2026, 13:53
Official
Hi, Daniël.
Our apologies for the inconvenience caused.
We will be in contact shortly to assist further.
Thank you.
Our apologies for the inconvenience caused.
We will be in contact shortly to assist further.
Thank you.
DK
Daniël Kriel's updateReviewer Update
06 Mar 2026, 09:56Within 20 minutes of my review being published yesterday, I received a call from someone in their marketing department. She apologised previously for the inconvenience caused and undertook to address the issue within yesterday afternoon. Sadly that was the last time we heard from them, and needless to say our problem has still not been resolved. I have lost all faith in this business, they simply don’t have any respect for their clients!
DK
Daniël Kriel's update06 Mar 2026, 09:56
Reviewer Update
Within 20 minutes of my review being published yesterday, I received a call from someone in their marketing department. She apologised previously for the inconvenience caused and undertook to address the issue within yesterday afternoon. Sadly that was the last time we heard from them, and needless to say our problem has still not been resolved. I have lost all faith in this business, they simply don’t have any respect for their clients!
Frogfoot Fibre's replyOfficial
06 Mar 2026, 10:09 Good day, Daniël.
Thank you for your feedback, and we are truly sorry for the continued frustration and the lack of follow-up after the call you received yesterday.
We completely understand how disappointing this experience must be, especially after expecting the matter to be resolved.
Please be assured that your request has now been allocated to our maintenance team for dispatch today, 6 March 2026, so that the necessary on-site assistance can be provided.
Our team will be attending to the issue as a priority to work towards restoring your service.
We sincerely appreciate your patience and understanding during this time, and we will continue to monitor the progress closely and keep you updated.
Thank you for your feedback, and we are truly sorry for the continued frustration and the lack of follow-up after the call you received yesterday.
We completely understand how disappointing this experience must be, especially after expecting the matter to be resolved.
Please be assured that your request has now been allocated to our maintenance team for dispatch today, 6 March 2026, so that the necessary on-site assistance can be provided.
Our team will be attending to the issue as a priority to work towards restoring your service.
We sincerely appreciate your patience and understanding during this time, and we will continue to monitor the progress closely and keep you updated.
Frogfoot Fibre's reply06 Mar 2026, 10:09
Official
Good day, Daniël.
Thank you for your feedback, and we are truly sorry for the continued frustration and the lack of follow-up after the call you received yesterday.
We completely understand how disappointing this experience must be, especially after expecting the matter to be resolved.
Please be assured that your request has now been allocated to our maintenance team for dispatch today, 6 March 2026, so that the necessary on-site assistance can be provided.
Our team will be attending to the issue as a priority to work towards restoring your service.
We sincerely appreciate your patience and understanding during this time, and we will continue to monitor the progress closely and keep you updated.
Thank you for your feedback, and we are truly sorry for the continued frustration and the lack of follow-up after the call you received yesterday.
We completely understand how disappointing this experience must be, especially after expecting the matter to be resolved.
Please be assured that your request has now been allocated to our maintenance team for dispatch today, 6 March 2026, so that the necessary on-site assistance can be provided.
Our team will be attending to the issue as a priority to work towards restoring your service.
We sincerely appreciate your patience and understanding during this time, and we will continue to monitor the progress closely and keep you updated.
DK
Daniël Kriel's updateReviewer Update
06 Mar 2026, 12:32We have still not had any contact from your maintenance team. Can you please provide me with a name and contact number, other than the call centre number for reasons mentioned previously, of the person whom will take responsibility for this and that is driving it from your side?
DK
Daniël Kriel's update06 Mar 2026, 12:32
Reviewer Update
We have still not had any contact from your maintenance team. Can you please provide me with a name and contact number, other than the call centre number for reasons mentioned previously, of the person whom will take responsibility for this and that is driving it from your side?
Frogfoot Fibre's replyOfficial
07 Mar 2026, 07:51 Good day, Daniël.
Thank you for taking our call.
Please note, our techs have been onsite and can confirm that there is no fault with the Frogfoot equipment on your premises.
Our techs further advised that there are many internal routers and the people that installed these need to investigate why your connection keeps dipping.
Please let us know if you would like us to reach out to us your ISP for assistance on your behalf to get this fault investigated.
Furthermore, please see our direct email address to reach out to us in future - ***
We look forward to your response.
Thank you for taking our call.
Please note, our techs have been onsite and can confirm that there is no fault with the Frogfoot equipment on your premises.
Our techs further advised that there are many internal routers and the people that installed these need to investigate why your connection keeps dipping.
Please let us know if you would like us to reach out to us your ISP for assistance on your behalf to get this fault investigated.
Furthermore, please see our direct email address to reach out to us in future - ***
We look forward to your response.
Frogfoot Fibre's reply07 Mar 2026, 07:51
Official
Good day, Daniël.
Thank you for taking our call.
Please note, our techs have been onsite and can confirm that there is no fault with the Frogfoot equipment on your premises.
Our techs further advised that there are many internal routers and the people that installed these need to investigate why your connection keeps dipping.
Please let us know if you would like us to reach out to us your ISP for assistance on your behalf to get this fault investigated.
Furthermore, please see our direct email address to reach out to us in future - ***
We look forward to your response.
Thank you for taking our call.
Please note, our techs have been onsite and can confirm that there is no fault with the Frogfoot equipment on your premises.
Our techs further advised that there are many internal routers and the people that installed these need to investigate why your connection keeps dipping.
Please let us know if you would like us to reach out to us your ISP for assistance on your behalf to get this fault investigated.
Furthermore, please see our direct email address to reach out to us in future - ***
We look forward to your response.