1 reviews | Active since May 2019
FROGFOOT FIBRE no feedback no service
Tuesday 05 May 2026 our internet connection went down. On Wednesday 06 May 2026, we contacted our service provider, who advised us that the issue was not on their side and that we needed to contact Frogfoot directly. On Thursday 07 May 2026, we contacted Frogfoot and reported that our internet was offline and requested that the matter be investigated. Later that day, they called back and asked us to restart the ONT box, which we did. We were then informed that they would get back to us. By Friday 07 May 2026 morning at around 9:00 AM, we had still not received any feedback, so we contacted Frogfoot again. We were then told that the issue had supposedly been resolved on their side and that we should speak to our service provider. I then spent approximately 4 and a half hours on a call with our service provider, performing various tests. After completing the troubleshooting process, they confirmed that no internet connection was being detected through the ONT box. Monday 11 May 2026, after several unsuccessful attempts over the weekend to contact Frogfoot via phone and email, I finally managed to get hold of someone and explained that our internet connection was still not working, despite requesting on Thursday that a technician be assigned to the matter. After several attempts to get through to Frogfoot, I eventually spoke to one of their representatives who was very helpful and went out of his way to assist me. Unfortunately, the call was disconnected, and it took multiple attempts before I was able to get through again. On the fourth attempt, I was connected to the same representative, and I advised him that if we did not receive feedback from Frogfoot by close of business today (17:00 on 11 May 2026), I would have no choice but to escalate the matter publicly on Hellopeter. It is now 2:00 PM on Tuesday, 12 May 2026, and we still have not received any feedback from Frogfoot regarding this issue.
We phoned this morning (Tuesday 12 May 2026) again and we still have no feedback.
Thank you for taking our call.
As discussed, we have escalated your query to the relevant team, and we will provide feedback as received.
Our apologies once more for the inconvenience caused.
Thank you for taking our call.
As discussed, we have escalated your query to the relevant team, and we will provide feedback as received.
Our apologies once more for the inconvenience caused.
Thank you very much for the technician from Frogfoot that came out and had a look , thank you for trying to help resolving the problem we really appreciate it. You efforts to help and see to get this issue resolved.
Thank you very much for the technician from Frogfoot that came out and had a look , thank you for trying to help resolving the problem we really appreciate it. You efforts to help and see to get this issue resolved.