Frogfoot Fibre incompetence

Today is the 1st of December 2020 , I just moved into my new home. I made a appointment with Frogfoot to do a installation 2 weeks prior so as to allow that I can just activate the new fibre internet at my new home. The installation was done. The existing tenant confirmed they did so. However today as I tried to do the activation my service provider said that Frogfoot is at fault as the line is not active. Charge me for installation , I paid and it doesn't not work. To top it all , all they can say is .. Sorry , it will be a week to correct the issue what a bunch of ****** !!! you are *********** personified .. Now my work and business has to suffer because you are incapable of doing your work...