WL
Warren L
1 reviews | Active since Apr 2022
07 Nov 2025, 12:36
Frogfoot Fibre Incompetence
For the last 3 days I have been trying to get hold of Frogfoot to come and sort out our apparantly dead fibre line. I keep getting told a maintenance tech will call us. No Call. whenever I email I get a automatic reply with a ticket number and zero actual response. even Vox cannot help us as they keep saying its a Frogfoot issue. I am beyond frustrated with this incompetence.
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Frogfoot Fibre's replyOfficial
07 Nov 2025, 13:07Good day, Warren Leibbrandt .
Thank you for taking our call.
We sincerely regret the ongoing inconvenience and the frustration it has caused.
It is entirely reasonable to expect a reliable service, and we acknowledge that your expectations have not been met.
We are reviewing the matter thoroughly to ensure it is addressed with the seriousness it deserves.
You will be kept informed with clear, honest updates as we work toward that goal.
Thank you for taking our call.
We sincerely regret the ongoing inconvenience and the frustration it has caused.
It is entirely reasonable to expect a reliable service, and we acknowledge that your expectations have not been met.
We are reviewing the matter thoroughly to ensure it is addressed with the seriousness it deserves.
You will be kept informed with clear, honest updates as we work toward that goal.
Frogfoot Fibre's reply07 Nov 2025, 13:07
Official
Good day, Warren Leibbrandt .
Thank you for taking our call.
We sincerely regret the ongoing inconvenience and the frustration it has caused.
It is entirely reasonable to expect a reliable service, and we acknowledge that your expectations have not been met.
We are reviewing the matter thoroughly to ensure it is addressed with the seriousness it deserves.
You will be kept informed with clear, honest updates as we work toward that goal.
Thank you for taking our call.
We sincerely regret the ongoing inconvenience and the frustration it has caused.
It is entirely reasonable to expect a reliable service, and we acknowledge that your expectations have not been met.
We are reviewing the matter thoroughly to ensure it is addressed with the seriousness it deserves.
You will be kept informed with clear, honest updates as we work toward that goal.