GK
Grant K
1 reviews | Active since Aug 2022
16 Aug 2022, 08:10
Frogfoot Fibre Horrible Experience
We recently decided to get fibre in our home. Signed up with Mweb and have been waiting for frogfoot for the installation. Only receive feedback if I call frogfoot and enquire. I was told to switch on the ont and when I mentioned that the power cable is not that of a SA plug I got told to not worry just switch it on. I've been told that the matter will be escalated and a technician will contact me and nothing until this date.
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Replies (2)
Frogfoot Fibre's replyOfficial
16 Aug 2022, 08:32Good day,
Thank you for your enquiry.
Kindly note that we have escalated your enquiry.
We will investigate the matter and provide feedback to you soonest via our official company communication platforms as per our website.
Please take note that we will not reply on Hellopeter.
Kind Regards,
Frogfoot
Frogfoot Fibre's reply16 Aug 2022, 08:32
Official
Good day,
Thank you for your enquiry.
Kindly note that we have escalated your enquiry.
We will investigate the matter and provide feedback to you soonest via our official company communication platforms as per our website.
Please take note that we will not reply on Hellopeter.
Kind Regards,
Frogfoot
GK
Grant K's updateReviewer Update
17 Aug 2022, 14:12Pathetic service was told technician will becoming to my house today. Still no call. As if I sit at home waiting for FrogFoot. I would not recommend this company . Mweb can not even assist. They will just escalate .
GK
Grant K's update17 Aug 2022, 14:12
Reviewer Update
Pathetic service was told technician will becoming to my house today. Still no call. As if I sit at home waiting for FrogFoot. I would not recommend this company . Mweb can not even assist. They will just escalate .