Frogfoot Fibre

Good Day.

Phoned MWeb regarding FrogFoot that need to replace a Fibre Line.

Applying for the Fibre and the initial installation happened very quickly, thank you, but my line is still not active after 2 months. We keep getting the run around between frogfoot and MWeb!!!!!!! Numerous calls have been logged yet both are throwing their hands in the air!!! An agent from MWeb will supposedly call back, but it never happens...... Most recent response from Frogfoot (Ihlaam Davids):- Good day,

Thanks for contacting us,

Please be advised to log a fault with your service provider.

They will do first line checks, if they cannot find the issue they then escalate the issue to us and we will send out a technician if needed.

The service provider is required to follow up on the progress of the issue and revert back to the client.

Thank you

Calls has already been logged. Two technicians were already here, they intern blame the other technicians for inadequate workmanship.

The fault has already been identified by Frogfoot Technicians, the Line to my house is not faulty but the ‘Main Line’ need to be replaced.

I cancelled my ISP with Telkom a month ago expecting that I will already be online. I am working from home and Currently need to buy data at higher rates.

Regards Neels Oosthuizen