Frogfoot Fibre dose not know the meaning of the word service

My service provider logged a Call with Frogfoot Fibre on Wednesday the 7th of July 2021. My fibre cable has been broken. I am told that the SLA agreement with Webafrica is 48 hours. It is now 5 days later and i have not been contacted or told when i can expect a technician to come repair my fibre cable. I have logged call after call i have been in contact with Webafrica every day and all i am getting is the run around. The Sad past of this all is because Frogfoot is the only service provider we just have to put up with there bad service.