WE
Wilhelmina E

1 reviews | Active since Jul 2023

03 Jan 2025, 14:00

Frogfoot Fibre

Day 3 of having extremely slow intermittent connectivity or no connectivity at all for most of the time.

I am paying for a internet service that my ISP, Home Connect, can't provide due to the lack of service provided by Frogfoot.

Stability can not be guaranteed and if an issue comes up the sense of urgency to resolve and lack of communication is laughable.

The sad part is that Frogfoot is the only fibre provider in my surburb in George and we are stuck with them and have no alternative, guess that is part of their dont care attitude.

Frogfoot is experiencing issues almost every 2nd or 3rd month in George and we are experiencing very slow, intermittent or no connectivity for at least 48 hours.

If you do have the option of an alternative fibre provider I propose you rather investigate those options.

0
Replies (1)
Frogfoot Fibre
Frogfoot Fibre's reply03 Jan 2025, 14:03
Official
Good day, Wilhelmina.
Thank you for your inquiry. 
Kindly note that we have escalated your inquiry. 
We will investigate the matter and provide feedback to you soonest via our official company communication platforms as per our website. 
Please take note that we will not reply on Hellopeter. 
Kind Regards, 
Frogfoot.