Frogfoot Fibre - bad service

We have changed to Frogfoot Fibre late in 2020, hoping to change to fibre line will be so much better. We had a few ups and downs but these laste fee days (week / week and a half) we have had so many outages, it is really frustrating. Every time we email, they say frogfoot is attending to os, they cannot give an ETA. I mean, how is there and outage for 2 days and no one can tell us how long it is going to take?? I have sent emails all day today, no feedback from Afrihost, We work from home, we have zoom meetings on mondays, we pay our premium every month and now this happens. Our package was upgraded to a 100mb line but what is the use of we cannot use it?? Maybe frogfoot must get people that knows how to fix the problem. I have lost 2 days of work sofar, maybe they will explain to my boss what is the problem? I think frogfoot mustbe replaces by another service provider.