Frogfoot Fibre activation

We have tried to get our fibre activated since 6 January. The service is through Webafrica, and when we do enquire they say the fault is at Frogfoot and no one seems to be able to help fix the problem. First according to them the problem was with us, and no matter how many times I send a photo of the Frogfoot connection box or the router, and having it on, activation was not done. With promises that Frogfoot will be in touch with us, and after more than two weeks still no phone call, only emails saying we will be contacted. Explaining that this is an urgent matter and still nothing, This is very poor service .