Frogfoot Fibre

I have been given promise after promise that I'd get a Fibre connection in our estate since the beginning of the year. Every time they phone me to apologize for the delay. The last promise I got was September. Sick and tired of their promises. Web Africa who is primary ISP has just sent a mail the that frogfoot will increase their tariff. *** they cannot even provide a service yet they increase tariff. This is like the government going to pot. Can somebody please kick an ass to get things moving. My patience is long past wearing thin and get apologies all the time.